Support

Contact Support

Our support team can assist with account issues, billing inquiries, technical problems, and general questions about using VisionSync for amblyopia training. For the most efficient support, include relevant details such as your account email, subscription ID, and a description of the issue.

• Email: info@geosoftgroup.com
• Support portal: use the in-app Help & Support area for authenticated requests (recommended for account-specific issues).
• Response time: We aim to respond within 48 business hours for non-urgent inquiries; urgent security incidents are handled more rapidly.

Self-Service & Documentation

Before contacting support, consult our help resources and FAQs for common tasks:

• Account & billing: managing subscriptions, viewing invoices, updating payment methods.
• Troubleshooting: browser compatibility, clearing cache, enabling WebAssembly.
• Legal & privacy: see our Privacy Policy and Terms for data handling and legal questions.

Reporting Issues & Bug Reports

When reporting an issue, include:

1. A concise description and the steps to reproduce the issue.
2. Your browser and operating system details.
3. Screenshots or console error messages if available.
4. Your account email (if applicable).

Detailed reports help us triage and resolve issues more quickly.

Security Incidents

For suspected security vulnerabilities or incidents, please email info@geosoftgroup.com with "SECURITY" in the subject line. We will acknowledge receipt and work to resolve the issue promptly.